Refund policy

Last Updated: August 2026

At SENSER, we are committed to delivering products that meet our quality standards. If your purchase isn't suitable, we're here to help through a fair and transparent return process.

1. Return Eligibility

We accept returns within 7 days from the date your order is delivered.

To be eligible for a return, the product must:

Be unused, unworn, and unwashed.
Be in its original condition.
Have all original packaging, labels, and accessories intact.
Have the original seal tag attached and unbroken.

Products that do not meet these conditions may not be eligible for a return or exchange.

2. Size Exchange

If you need a different size, you may request a size exchange within 7 days of delivery.

Size exchanges are subject to:

Product availability.
Successful quality inspection of the returned item.

If the requested size is unavailable, you may choose a refund instead.

3. Refund Eligibility

Refund requests are accepted within 7 days of delivery for eligible products.

Refunds will only be approved after the returned product successfully passes our quality inspection.

Refunds are issued only for products that comply with this policy.

4. Products That Are Not Eligible

Returns or exchanges will not be accepted if:

The product has been worn, washed, altered, or damaged.
The original seal tag has been removed, cut, broken, or tampered with.
The product is returned without original packaging.
The return request is made after 7 days of delivery.
The product has stains, odors, damage, or signs of use.

5. Return Verification

To initiate a return, customers may be asked to provide clear photographs or a short video showing the product's current condition.

This helps us verify eligibility and process requests more efficiently.

Submitting photos or videos does not guarantee approval. Every request is reviewed individually.

6. Return Approval

Once your request is reviewed:

If approved, return pickup instructions will be shared.
If rejected, the reason for rejection will be communicated via email.

SENSER reserves the right to reject returns that do not satisfy the conditions outlined in this policy.

7. Refund Process

After the returned product is successfully picked up and passes inspection:

Refunds are processed to the original payment method used during purchase.
Refunds are generally initiated within 3–5 business days after successful inspection.
Depending on your bank or payment provider, it may take additional time for the amount to appear in your account.

8. Damaged, Incorrect or Defective Products

If you receive:

An incorrect product
A damaged product
A manufacturing defect

Please contact us within 48 hours of delivery at team@senser.in.

Include:

Your order number
Clear photographs of the product
Photographs of the packaging
A brief description of the issue

We will review your request and provide an appropriate resolution.

9. Cancellation Policy

Orders may only be cancelled before they have been dispatched.

Once an order has been shipped, it cannot be cancelled.

Customers may still request a return after delivery if the product meets the eligibility requirements of this policy.

10. Shipping Charges

Delivery is free across India.
If a return is approved due to an incorrect, damaged, or defective product, SENSER will arrange the return pickup at no additional cost.
For customer-initiated returns (such as Defective/damaged items or size exchange), return shipping arrangements and any applicable charges, if any, will be communicated during the return process.

11. Abuse of Return Policy

To protect our customers and business, SENSER reserves the right to refuse returns, exchanges, or future orders where fraudulent activity, excessive returns, misuse of the policy, or intentional damage is suspected.