Refund policy

 

Return & Exchange Policy

At SENSER, we want you to be satisfied with your purchase. If something isn’t right or you’ve changed your mind, you may request a return or exchange subject to the policy below.

1. Return & Exchange Window

We accept return and exchange requests within 7 days from the date of delivery.

2. Eligible Returns & Exchanges

You may request a return or exchange for:

  • Change of mind
  • A different size, subject to availability
  • Wrong item received
  • Damaged or defective item received

3. Eligibility Conditions

To be eligible for a return or exchange, the item must be:

  • Unworn and unused
  • Unwashed
  • Free from stains, odours, damage, or alterations
  • Returned with all original tags and packaging intact

We reserve the right to decline a return or exchange if the item does not meet these conditions.

4. Size Exchanges

Size exchanges are subject to the availability of the requested size. If your preferred size is unavailable, we will provide the available options for resolving your request.

We recommend checking our Size Chart carefully before placing your order.

5. Wrong, Damaged or Defective Items

If you receive a wrong, damaged, or defective item, please contact us within 7 days of delivery and provide your order details along with clear photos of the issue.

Once verified, we will arrange an appropriate replacement, exchange, or refund.

6. How to Request a Return or Exchange

To request a return or exchange, please contact us at:

support@senser.in

Please include:

  • Your order number
  • Whether you would like a return or exchange
  • The reason for your request
  • Your preferred size, if requesting a size exchange
  • Clear photos, if the item is damaged, defective, or incorrect

Our team will review your request and guide you through the next steps.

7. Refunds

Refunds, where applicable, will be processed after the returned item has been received and inspected. Once your return is approved, the refund will be processed to the original payment method or through another applicable method, depending on the payment option used.

8. Contact Us

For any questions regarding returns or exchanges, contact us at:

support@senser.in