Shipping policy

Last Updated: August 2026

Thank you for shopping with SENSER.

We are committed to delivering every order safely, efficiently, and on time. Please read our shipping policy carefully before placing your order.

Shipping Coverage

At present, SENSER ships exclusively within India.

We do not offer international shipping at this time.

Free Shipping

We provide Free Standard Shipping on all orders across India.

There is no minimum order value required to qualify for free shipping.

Order Processing

All orders are processed within 1–2 business days after successful payment confirmation.

Orders are processed only on business days (Monday–Saturday), excluding national holidays and unforeseen operational closures.

During product launches, sales, or high-demand periods, processing may take slightly longer than usual.

Estimated Delivery Time

Once dispatched, orders are generally delivered within:

3–7 business days

Delivery timelines may vary depending on:

Customer location
Courier availability
Weather conditions
Government restrictions
Public holidays
Other circumstances beyond our control

Estimated delivery dates are provided for convenience and are not guaranteed.

Shipping Partner

Orders are fulfilled through our trusted logistics partners via Shiprocket to ensure reliable delivery across India.

The assigned courier may vary depending on your delivery location.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Tracking updates may take up to 24 hours to appear after dispatch.

Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

SENSER is not responsible for delays or failed deliveries resulting from:

Incorrect address details
Incomplete address information
Incorrect PIN code
Incorrect phone number

If you notice an error, please contact us immediately before your order is dispatched.

Delivery Attempts

Courier partners generally make multiple delivery attempts.

If delivery cannot be completed due to:

Customer unavailable
Incorrect address
Delivery refusal
Failure to respond to courier communications

the package may be returned to us.

Additional shipping charges may apply if reshipment is requested.

Order Cancellation

Orders may only be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled.

Eligible returns may still be requested according to our Return & Refund Policy.

Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

Extreme weather
Natural disasters
Transportation disruptions
Government restrictions
Courier operational delays
Public holidays

SENSER cannot be held liable for delays caused by third-party logistics providers or force majeure events.

Damaged Packages

If your package appears visibly damaged upon delivery, we recommend:

Taking clear photographs of the package before opening.
Recording an unboxing video whenever possible.
Contacting us within 48 hours if any damage or missing items are discovered.

This helps us investigate and resolve the issue efficiently.

Lost Shipments

If your shipment appears lost in transit, please contact us at team@senser.in.

We will coordinate with the courier partner to investigate the shipment and provide an appropriate resolution.

Delivery Confirmation

An order is considered successfully delivered once it has been marked as delivered by the courier partner to the shipping address provided during checkout.

If you believe your order has been incorrectly marked as delivered, please contact us promptly so we can investigate with the courier.